Return/Exchange Request

We want to ensure your complete satisfaction with your shopping experience at NKHL. If you need to return or exchange an item, please follow the guidelines below to initiate the process:

Return Policy:
- Items must be returned within 7 days of purchase.
- Items must be unused, undamaged, and in their original packaging.
- Returns are subject to inspection and approval before a refund is issued.

Exchange Policy:
- Exchanges are available for items of equal or lesser value.
- If the item requested for exchange is of higher value, the price difference must be paid.
- Exchanged items must meet the same criteria as returns: unused, undamaged, and in original packaging.

How to Request a Return/Exchange:

1. Email Us OR DM us on instagram: Send an email to nkhlclth@gmail.com or dm us at nkhl.clth with the following information:
- Your name
- Order number
- Item(s) you wish to return/exchange
- Reason for return/exchange
- Preferred action (return/exchange)
- Any additional comments or details

2. Await Confirmation: Our support team will review your request and respond to your email within [number] business days with further instructions.

3. Pack and Ship the Item: Once your return/exchange is approved, pack the item securely and ship it to the address provided in our email.

4. Receive Your Refund/Exchange: Upon receiving and inspecting the returned item, we will process your refund/exchange within [number] business days.

Important Notes: Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
- Refunds will be issued to the original payment method used for the purchase.
- Please retain proof of shipping for your records.

Contact Us:
If you have any questions or need further assistance, please don't hesitate to contact our customer support team at nkhlclth@gmail.com.

Thank you for choosing NKHL. We appreciate your business!